FAQ

Shipping is free worldwide on orders over €80. Orders under that are charged a flat shipping rate at checkout.

Orders placed before the daily cutoff shown at checkout are dispatched the same day from our Amsterdam warehouse. Otherwise, your order ships the next business day.

We ship worldwide. Delivery typically takes 3–7 business days within Europe and 7–14 business days for the rest of the world, depending on your location and local customs.

Yes — you'll receive a tracking link by email as soon as your order ships. If you can't find it, check your spam folder or reach out and we'll resend it.

We offer free returns within 30 days of delivery. Items must be unworn and in their original packaging. Once we receive your return, refunds are processed within 3–5 business days.

Absolutely. Contact us within 30 days of delivery and we'll help you exchange for a different frame or color, subject to availability.

Yes, every pair of VIOLA sunglasses provides full UV400 protection, blocking 100% of harmful UVA and UVB rays.

Our Blue Light lenses filter high-energy blue light from screens, helping reduce digital eye strain during long hours at your computer or phone. They come with clear, non-prescription lenses.

Our frames currently ship with non-prescription lenses only. We're working on prescription options — sign up to our newsletter to be the first to know when they launch.

Every pair comes with a 1-year warranty against manufacturing defects. If something's wrong with your frame, get in touch and we'll make it right.

We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay at checkout.

Our team is available 24/7 — visit our Contact page or email us and we'll get back to you as soon as possible.